FAQ

We offer a wide range of lens options to meet your needs, including single vision lenses for clear distance or near vision, bifocal lenses for both close-up and distance vision, and progressive lenses that provide a seamless transition between multiple focal lengths without visible lines.

At the moment, we only offer shipping within the United States and Canada.

To initiate the return process, please send your package to the following address: 17811 Jamestown Lane, Huntington Beach, CA 92647. For efficient processing, we kindly request that you include a note inside the package that clearly explains the specific service or repair you require. This will help us address your request promptly and accurately.”

Example: “I am returning my sunglasses for a refund. Order #5678” or “Please exchange order #5678 for CIA Grabbers”

To request a repair, please reach out to us via email at [email protected]. Kindly include a thorough description of the issue you are experiencing, along with any relevant details to help us assist you efficiently.

At this moment, our products are not yet available for purchase in any retail stores. We are exclusively offering them through other channels, and we appreciate your understanding as we continue to expand our distribution options.

Please refer to our “Return Policy” page.

Upon placing your order, kindly allow a processing time of approximately 12 to 14 business days for the completion and fulfillment of your prescription. We appreciate your patience as we ensure that all necessary steps are taken to provide you with the highest quality service.

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